FAQ
Frequently Asked Questions:
Q: Is your packaging discreet?
A: Yes. All orders are shipped in plain, non-branded packaging for privacy and discretion. The sender name on shipping labels will typically appear as “AME” on outgoing mail.
Q: Can I personalize my jewelry?
A: Yes. Many of our pieces can be customized with your preferred size, color, wording, charms, or design options directly on the product page when available. We specialize in meaningful, personalized lifestyle jewelry designed to reflect your unique style and connection.
Q: What materials do you use?
A: Ankletme jewelry is handcrafted using carefully selected materials including stainless steel chain and findings, glass beads, symbolic charms, and select silver-plated accents. We prioritize materials chosen for both beauty and durability while maintaining an elegant, luxury-inspired finish.
Q: Is your jewelry good quality?
A: Yes. Each piece is handcrafted with close attention to detail, comfort, and long-term wearability. Stainless steel components are chosen for their durability and resistance to tarnishing, while our designs are created to remain beautiful with proper care. Every order is carefully assembled to reflect the quality and intentional style Ankletme is known for.
Q: What if my package arrives late or cannot be located?
A: Delivery delays can occasionally occur during transit. We recommend first checking with neighbors, household members, or your local postal carrier, as packages sometimes arrive the following business day.
If you are unable to locate your order after checking thoroughly, please contact us and we will gladly assist you with tracking and delivery support whenever possible.
For added protection and faster delivery estimates, we recommend selecting an upgraded expedited shipping option at checkout when available.
Q: Is VAT (Value Added Tax) included in the purchase price?
A: VAT is typically not included in the listed product price and may not be collected during checkout depending on your country’s import regulations. Any applicable customs duties, VAT fees, or import taxes are determined by your local customs authority and are the responsibility of the buyer. If fees are due, your local customs office or carrier will usually contact you before delivery.